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Skills
Experience
Cruise Staff
MSC Cruises (MSC Sinfonia)
2025-03 - 2025-11
Supported guest entertainment and care on board, coordinating daily activities and ensuring safety compliance. Managed inbound calls and messages, providing prompt assistance to passengers. Collaborated with a multicultural crew to deliver seamless event execution and enhance overall guest experience.
Team Manager
Ôvoyages Travel Agent, Pickalbatross Hotel
2024-08 - 2025-03
Led a team responsible for guest entertainment and service delivery, overseeing scheduling and performance standards. Planned and organized travel itineraries and hotel operations, ensuring high satisfaction levels. Trained staff on customer service best practices, resulting in improved guest feedback.
Telecommunication Assistant and Guest Entertainer
FLASH Horizon Tourism L.L.C. and voyages, Ajman Hotel, UAE
2023-10 - 2024-07
Designed and executed entertainment programs to enrich guest stays, coordinating with hotel departments. Assisted the telecommunications team in handling guest inquiries and improving communication workflows. Contributed to service quality initiatives that boosted guest satisfaction scores.
Guest Entertainer
RIU Tikida Palace Hotel
2020-09 - 2023-10
Created and delivered daily activity programs for hotel guests, addressing diverse age groups and preferences. Responded to guest inquiries and resolved issues promptly, maintaining a high level of service. Assisted in event planning and coordination, supporting the hotel’s entertainment calendar and increasing participation rates.
Languages
Arabic
native
English
fluent
French
fluent
Italian
intermediate
Last updated: 2 hónapja