Spa Worker / Hairdresser / Bookkeeper

2026-02 -

Managed client reception, bookings and enquiries for a spa, performed hairdressing services and handled all bookkeeping tasks including payments and record keeping. Utilised Microsoft Excel for financial tracking and coordinated appointment scheduling. Delivered high‑quality customer service, ensuring client satisfaction and repeat business.

Online Customer Support Agent

Jumia

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Provided customer support via chat and email, resolved inquiries and documented issues. Utilised ticketing systems and maintained accurate records of customer interactions. Ensured timely responses and contributed to improving customer satisfaction metrics.

Hotel Waitress

2024-01 - 2025-03

Delivered guest service in a hotel setting, taking orders, serving meals and handling payments. Coordinated with kitchen staff to ensure timely service and maintained cleanliness of service areas. Developed strong interpersonal skills and contributed to positive guest experiences.

Self‑Employed Hairdresser

2023-01 - 2026-01

Managed a personal hairdressing business, handling appointment scheduling, payments and client relations. Maintained records of services and inventory, and provided personalized customer service. Grew client base through referrals and consistent service quality.