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Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Delivered intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day accelerated program, providing live shadowing and hands‑on deal closure assistance. Resulted in measurable performance improvements, with 20% of audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries, conducted product demonstrations and closed deals, contributing to overall sales targets. Collaborated with the quality audit team to align sales tactics with compliance standards.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line customer support, resolved technical and order‑related issues, and maintained CRM records. Assisted in data collection for quality audits and helped streamline support workflows.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine and Jerusalem. Oversaw international sourcing of raw materials from China, quality inspection, protective packaging and multi‑city dispatch. Implemented logistics and inventory processes that reduced order turnaround time by 15%.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy and account moderation for brands such as Albalad Shawarma, Findgold and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and reach, increasing follower growth by up to 30% for key clients. Managed community interactions and ensured brand voice consistency across Meta Business Suite.
Languages
Arabic
native
English
intermediate
Last updated: 1 hónapja