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Skills
Experience
Customer Support Specialist
Domino Cafe (via Telegram and Udesk)
2023-04 -
Manages multi‑channel customer service operations through Telegram and the Udesk platform, handling user inquiries and resolving issues efficiently. Provides technical support and account troubleshooting for players, ensuring high retention and a positive community environment. Delivers professional, high‑quality assistance that enhances platform reputation and user satisfaction.
Network & Internet Technician
Al‑Rumaitha Internet Services Office
2018-08 -
Installs and configures wireless internet connections and home networking equipment for residential clients. Performs maintenance and troubleshooting on localized network nodes and customer receivers to guarantee stable connectivity. Conducts on‑site technical visits to diagnose hardware and signal interference issues, delivering prompt resolutions.
Customer Operations & Sales Specialist
Al‑Rumaitha Telecom Services & Al‑Bahith Office
2025-07 - 2025-09
Managed electronic application services, public transactions and student applications at the Al‑Bahith office. Handled customer relations and direct sales of Zain telecom lines, overseeing new activations and client queries. Operated financial transfer systems to process credits and balance transactions securely for retail merchants.
Electronic Services Specialist
Al‑Gawhar & Al‑Wesam Electronic Offices
2023-08 - 2024-09
Provided various electronic government services, application processing and data entry for clients. Managed daily office operations, including document preparation, printing and handling customer inquiries. Ensured accurate and timely delivery of electronic services, supporting both internal staff and external users.
Education
Bachelor's Degree in Physics Education
Languages
Arabic
fluent
English
intermediate
Last updated: 4 hete