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Skills
Experience
Wireless First Up‑Sale Representative
AT&T Global Network Services
2024-12 -
Develops and progresses a daily sales pipeline by analysing customer usage data, qualifying upgrade and bundle opportunities, and prioritising high‑potential accounts. Leads consultative discovery and value discussions that translate complex technical, billing and service issues into clear solution recommendations, boosting adoption of wireless, internet and TV services. Tracks and reports personal and team performance against sales targets, using conversion and adoption metrics to recommend actions, earning recognition as Wireless First Top Sales in Q3 and Q4 2025. Partners cross‑functionally with technical support, billing and retention teams to resolve escalations, maintain ownership and keep opportunities moving to close, ensuring strong satisfaction across a multilingual customer base.
EU Mass Retail Vendor & Account Manager
Amazon Retail
2024-07 - 2024-10
Managed a EUR 10M portfolio of 40+ strategic vendor accounts across European markets, owning account health, growth planning and end‑to‑end issue resolution. Drove a structured business management rhythm of regular account and portfolio reviews, using performance data to identify growth opportunities, prioritise actions and agree clear next steps with vendors and internal stakeholders. Improved contract outcomes by 10 % through structured negotiation, competitive insight and joint business planning with vendor decision‑makers. Expanded the vendor base and supported category growth by identifying, qualifying and progressing new partnership opportunities to signed agreements. Built and maintained reporting on portfolio performance, revenue contribution and open actions to support internal reviews and data‑driven decisions, influencing category management, operations and finance without direct authority.
Languages
English
fluent
French
fluent
Arabic
fluent
Last updated: 3 hete