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2 years of experience

Skills

Guest Experience Guest Relations Luxury Service Standards Front Office Operations Event Coordination Complaint Resolution Hospitality Operations Event Hosting Venue Operations Customer Service Team Collaboration Problem Solving Multilingual Communication

Experience

Games Host

Pool House Global Ltd

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Delivered premium guest experiences and hosted private events for up to 150 guests, ensuring high standards of luxury service. Built strong guest relationships through personalized service and proactive communication. Collaborated closely with reception, bar, kitchen and management teams to coordinate seamless event execution. Resolved guest concerns efficiently while maintaining overall service quality.

Event Steward

Centre Circle Event Management

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Supported guest services and venue operations at major events, assisting guests with enquiries, seating and wayfinding. Ensured smooth flow of event activities by coordinating with security and hospitality staff. Contributed to maintaining high standards of safety and guest satisfaction throughout the event.

Languages

English

fluent

French

intermediate

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Last updated: 3 hete