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Skills
Experience
Senior Client Solutions Director / Business Manager
Robert Half Deutschland GmbH & Co. KG
2025-02 -
Overall responsibility for national and international client portfolios, steering revenue, budget planning and profit targets. Leads and develops interdisciplinary, partly location‑spanning teams, ensuring high performance and continuous improvement. Provides strategic advice to C‑level decision makers and designs bespoke solution and service concepts. Manages complex transformation and change initiatives across global customer environments. Drives cross‑selling and upselling opportunities to maximize account growth.
Senior Business Partner DACH
Kelly Services GmbH (GI Group)
2024-03 - 2025-01
Strategically supported and expanded the DACH client base, focusing on business development and contract negotiations. Oversaw delivery, recruiting and project processes within international client structures. Built and maintained long‑term relationships with senior decision makers, identifying new market opportunities. Coordinated cross‑functional teams to ensure service excellence and alignment with client objectives. Contributed to revenue growth through tailored solution offerings.
Senior Client Relationship Manager
Computerfutures (SThree GmbH)
2019-10 - 2024-02
Managed a nationwide client and market segment with a focus on embedded systems engineering, IT and automation. Conducted strategic key‑account management for both SME and corporate customers, advising on technical resource models and project needs. Directed interdisciplinary recruiting and project teams, aligning talent supply with client demand. Achieved revenue, growth and profitability targets through proactive account planning. Acted as primary liaison between clients and internal stakeholders throughout complex staffing and project cycles.
Sachbearbeiterin im Online Servicecenter
alltours Flugreisen GmbH
2017-05 - 2019-09
Provided customer consulting and support for national and international travelers, handling complex inquiries and special cases. Coordinated bookings, changes and cancellations while ensuring service quality and timely execution. Communicated fluently in German and English via phone and written correspondence. Resolved issues related to travel documentation and itineraries, contributing to high customer satisfaction scores.
Sachbearbeiterin im Produktdaten-Management
Bucher Reisen GmbH
2016-08 - 2017-04
Ensured the bookability of catalogues and last‑minute offers by maintaining accurate product data. Performed data entry, upkeep and post‑processing across multiple departments. Managed data migration and error correction for booking systems, supporting seamless operations.
Languages
Deutsch
fluent
Englisch
fluent
Spanisch
intermediate
Niederländisch
intermediate
Last updated: 3 hete