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Skills
Experience
Front Office Supervisor
City Tower Hotel
2025-09 -
Supervise and mentor a team of front‑desk associates, ensuring compliance with service standards and optimal staffing through duty rosters. Oversee daily operations including guest check‑ins, check‑outs, reservations and escalated issues, while coordinating with housekeeping and engineering for room readiness. Manage night audits, billing accuracy and revenue reconciliation to guarantee financial integrity. Drive revenue optimization through upselling and cross‑selling initiatives.
Front Desk Receptionist
City Tower Hotel
2024-09 - 2025-09
Handled 60‑70+ daily check‑ins and check‑outs, reducing guest wait time by 30% through streamlined processes. Implemented upselling strategies that increased ancillary revenue by 15% and achieved a 95% guest satisfaction rating. Conducted night audits and reconciliations with 100% accuracy, ensuring financial precision. Trained new associates, improving departmental efficiency and service consistency.
Front Office Associate
Hyatt Place
2023-03 - 2024-09
Managed front‑desk operations using Opera PMS, delivering a smooth guest experience and improving check‑in efficiency by 20% with a pre‑arrival registration system. Coordinated closely with housekeeping to ensure timely room readiness and guest satisfaction. Applied upselling techniques that boosted revenue by 10% and handled guest inquiries and special requests, raising service ratings by 15%. Maintained accurate billing and night audit processes.
Front Office Associate (Trainee)
Keys Select Lemon Tree Hotels
2022-02 - 2022-07
Assisted with front‑desk operations, managing check‑ins, check‑outs and guest inquiries to ensure seamless service. Supported housekeeping and maintenance teams for timely room turnovers, contributing to overall guest satisfaction. Gained hands‑on experience in both front‑office and housekeeping roles, developing a comprehensive understanding of hotel operations.
Education
Bachelor of Science in Hospitality Studies, Savitribai Phule Pune University
Languages
English
fluent
Marathi
fluent
Hindi
fluent
Last updated: 3 hete