Candidate profile

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5 years of experience

Skills

Customer support & guest relations Phone, email & WhatsApp communication Complaint handling & problem solving Reservations, check‑in/out & billing Data entry & record keeping Computer literacy & office administration Team supervision Staff scheduling Office document management Booking system operation Multilingual communication (Swahili, English) Customer service Hospitality operations

Experience

Assistant Director

Kiwengwa Rocks, Zanzibar

2025-11 - 2026-06

Supported daily operations of a 12‑room boutique bungalow, supervising front‑office and food & beverage teams. Managed guest complaints, reservations, check‑in/check‑out and billing through the property management system. Prepared staff schedules, monitored service standards and ensured high guest satisfaction.

Admin Assistant

City View Hotel, Mbeya

2023-11 - 2025-06

Organised office records, scheduled meetings and prepared management updates. Handled typing, printing, scanning and routine administrative documentation. Monitored office supplies, maintained accurate records and supported overall hotel administration.

Front Office Assistant

Green Garden Hotel, Mbeya

2022-11 - 2023-07

Assisted more than 15 guests daily with check‑in/check‑out and guest service, responding promptly to phone, email and WhatsApp booking inquiries. Processed payments, issued receipts and operated the hotel booking system. Handled guest complaints professionally, contributing to repeat‑guest loyalty.

Front Office Assistant / Receptionist

UDOM Guest House / Hotel

2021-01 - 2022-12

Welcomed guests and managed check‑in/check‑out procedures, answering calls and emails. Supported room assignments and processed payments using the booking system. Ensured accurate receipt issuance and maintained a courteous front‑desk environment.

Languages

Swahili

fluent

English