Customer Service Assistant & Hold and Release Coordinator

About the role

Mars is looking for an associate to hold two linked positions: Customer Service Assistant and Hold and Release Coordinator. The Customer Service Assistant handles outbound supply tasks for Mars markets and factories using Atlas, PDLS and related third-party systems, coordinating with stakeholders such as the Bokros warehouse, factory, external warehouse, 4PL, hauliers, Central Planners and Sequencers. The Hold and Release Coordinator focuses on process optimisation, data-driven decisions and keeping product integrity and quality status up to date, supporting Bokros factory projects and the European QiD network of key users.

Key responsibilities

• Organise direct and indirect export transport of finished and export semi-finished products
• Cross-function with Bokros warehouse, factory, external warehouse, 4PL, hauliers, Central Planners and Sequencers
• Deliver KPIs such as CSL, truck utilisation, exception rate and stock levels in line with CBN
• Coordinate daily dispatches with Outbound operators, the export creation department and the external warehouse
• Process market complaints
• Monitor products and warehouses, execute quality decisions in relevant systems and document implemented solutions and training materials
• Support changes to supply chain processes and systems, run tests from global system upgrades and meet global administrative and documentation requirements for releases
• Take part in QiD Key User meetings and support period closing reports

Required profile

• High school diploma or university degree
• Conversation or business English
• Process-driven mindset and continuous improvement approach
• Minimum 1-2 years of administrator experience with SAP or another ERP system
• 1-2 years in supply chain and/or production areas
• Experience in change management and user support

What we offer

• Competitive base salary plus shift allowances
• Annual performance bonus based on factory and individual results
• Cafeteria allowance (SZÉP card) and commuting support via free shuttle buses or fuel allowance
• Premium private healthcare and life insurance
• Discounted meals in the company canteen and product and employee discounts
• Training through Mars University and career paths toward engineering or leadership roles
• Family-friendly environment and an Associate Assistance program