Service Operations Coordinator (Swedish Speaking)

About the role

foodora, part of the Delivery Hero Group, is looking for full-time Service Operations Coordinators in Budapest. The team works every day from 10:00 to 22:00, including weekends and public holidays, so flexibility is needed. The role supports customers and partners with efficient, high-quality service while following established processes and standards, working closely with internal teams and BPO partners. Training is mandatory and takes place in person over one month at the office.

Key responsibilities

• Handle daily service operations tasks to meet service levels and team goals.
• Monitor KPIs and contribute to operational targets with accuracy, speed and quality.
• Escalate complex issues and follow up until resolved, helping improve processes.
• Maintain process documentation and support SOP adherence, and help implement new initiatives.
• Communicate clearly with internal stakeholders and external partners, and give timely updates on blockers and outcomes.
• Assist customers, coordinate with vendors and riders, and handle complaints with empathetic, timely solutions.
• Follow the quality process and work on personal and team goals in a fast-paced environment.

Required profile

• Diploma, degree or relevant qualification preferred.
• 1-3 years of experience in a contact center or customer service role, preferably in e-commerce, quick commerce or tech.
• Strong written and spoken English, plus Swedish, German or Czech.
• Comfortable in a fast-paced environment with shifting priorities, and a team player with a problem-solving mindset.

Required skills

• Google Workspace or Microsoft Office.
• Familiarity with CRM, ticketing or operations platforms is a plus.
• Basic understanding of service metrics and KPIs; experience with reporting, dashboards or data-driven decisions is a plus.
• COPC, Six Sigma or SQL knowledge is a bonus but not required.

What we offer

• Life, accident and health insurance (MetLife), SZEP card and Medicare health package.
• foodora PRO and vouchers, mental health support and office massages.
• In-house English lessons, LinkedIn Learning access and extra days off.
• Modern, dog-friendly office in Budapest's Mill Park.