Front Office Intern

About the role

The Front Office Intern will support the reception team in delivering Kempinski’s high‑standard guest experience. This role is ideal for hospitality students who need to fulfil an internship requirement and want hands‑on exposure to front‑office operations.

Key responsibilities

• Check‑in arriving guests, register them, assign rooms and accommodate special requests whenever possible.
• Process check‑out procedures, verify last‑minute charges, receive payments and issue invoices.
• Answer guest inquiries and requests in person or by phone, providing friendly and caring service.
• Escalate issues to the appropriate department when necessary.

Required profile

• University student studying hospitality or a related field.
• Good oral and written English skills.
• People‑oriented, enthusiastic, communicative and attentive.
• Passionate about European luxury hospitality and eager to learn.

Required skills