Front Desk Agent (Night Shift)

About the role

Four Seasons Hotel Gresham Palace Budapest is looking for a Front Desk Agent for the night shift. You will be the welcoming face of the hotel during late evening and overnight hours, providing attentive, personalized and professional service while managing overnight front desk operations, answering guest requests and making sure every interaction reflects Four Seasons hospitality. The position is full-time, primarily overnight shifts including weekdays, weekends and public holidays.

Key responsibilities

• Welcome guests with the highest level of hospitality during late evening and overnight shifts
• Manage check-ins, check-outs, room assignments and billing accurately and efficiently
• Handle guest interactions with warmth, discretion and care, accommodating special requests and personalizing the experience
• Assist guests with inquiries about services, facilities, hours, transport, local recommendations and events
• Respond promptly to guest requests in person, by phone and digitally, and resolve concerns and complaints professionally
• Coordinate with Housekeeping, Engineering, Security and other departments, and perform nightly administrative tasks, reports and audit duties
• Keep track of occupancy, arrivals, departures, VIP guests and special events, and ensure the front desk stays organized and welcoming
• Support safety, security and emergency procedures during overnight operations

Required profile

• Previous experience in Front Office, Guest Services or a similar customer-facing role, preferably in a luxury hotel
• Fluent English is required; Hungarian and additional languages are an advantage
• Current work authorization in Hungary or an EU passport
• Ability to work overnight shifts, weekends and holidays

Required skills

• Excellent interpersonal and communication skills, strong organization and attention to detail
• Confidence working independently during overnight hours
• Experience with hotel systems and property management software is an advantage

What we offer

• Competitive remuneration and annual bonus opportunity
• Private health insurance
• Training and development programmes, including cross-training and internal learning platforms
• International Task Force and relocation opportunities
• Global travel benefits with complimentary and preferred rates at Four Seasons properties
• Complimentary employee meals, uniform cleaning and a 50% discount at the hotel bar
• Employee Assistance Program and wellbeing initiatives