Learning & Development Manager

About the role

The Learning & Development Manager at Four Seasons Hotel Gresham Palace Budapest supports the needs of the business, employees and guests to drive service excellence and acts as a business partner to the top management team, especially the Hotel Manager. The role fosters employee engagement and growth through training, leads the onboarding of new employees and managers, and keeps service quality up to standard according to Forbes, LQA and guest satisfaction. It is a full-time position.

Key responsibilities

• Train and run key hotel and Four Seasons programmes such as onboarding (Embark), manager orientation, Service Foundations, Leadership Behaviours, departmental standards, compliance and leadership development courses.
• Assign, train, manage and deploy trainers, and inspire leaders to develop other employees.
• Study LQA/Forbes and other third-party evaluation results, enforce Four Seasons standards through testing and training, and take part in operational improvements where learning helps.
• Plan and execute property-wide change initiatives and select and manage external vendors for specialised training.
• Create a Learning Needs Analysis and Training Plan, and set an annual budget for training programmes and resources.
• Help with other HR duties such as employee events, internal communication, policies, recruitment, interviewing, health and safety, community outreach and purchasing.

Required profile

• Minimum 3 years of experience in adult education or a similar environment.
• Background in luxury hospitality or other luxury service environments is a strong asset.
• Fluent English and Hungarian; additional languages are an advantage.
• EU work authorization or current work authorization in Hungary.

Required skills

• Budget and forecast planning and reporting.
• Strong presentation skills.
• Agile use of technology and Microsoft environment.
• Facilitation and instructional design skills, coaching and influencing skills.
• Analytical, critical thinking and excellent assertive communication skills.

What we offer

• Competitive remuneration reflecting skills and contribution.
• Training and development programmes, including personalised learning pathways, cross-training and internal learning platforms.
• International Task Force and relocation opportunities, and global travel benefits with employee rates.
• Complimentary employee meals, uniform cleaning and a benefit cafeteria.
• Wellbeing and community support, including team events and recognition programmes.