Application Support Engineer

About the role

Eurofins is looking for an Application Support Engineer in Budapest to join its software support application teams. You will provide second and third line support to business customers for software application issues, and help move away from legacy solutions by implementing business tools and systems, including a new version of eLIMS. You will work alongside support engineers, business analysts and developers in a large IT Solutions team.

Key responsibilities

• Handle support requests from internal business users, solve problems and troubleshoot.
• Query databases and configure systems.
• Contribute to the development of business reporting.
• Work on system improvements, focusing on LIMS (Laboratory Information Management Systems) and internal tools.
• Collaborate with business to understand their requirements and cover them proactively.
• Work closely with developers on bug fixes and feature development.

Required profile

• 2-3 years of experience in a similar position; experience with ERP-like software is preferred.
• Excellent communication skills to discuss business problems and issues.
• Strong problem-solving abilities and a passion for technology.

Required skills

• Proficiency in Microsoft Office and Excel.
• Microsoft SQL queries and scripting (essential).
• Programming experience is beneficial.
• Nice to have: SSRS or Crystal Reports, BI platforms such as QlikView or Power BI, VB6, VBA or C#.net scripting, and Visual Basic development.

What we offer

• Stable employment with a leading company.
• A package of necessary tools, including a phone and laptop.
• Opportunities for development in an international company.