Automotive Technical Parts Advisor (German-speaking)

About the role

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction and aftersales operations across more than 80 countries. As an Automotive Technical Parts Advisor for an international premium automobile manufacturer, you will provide expert assistance in diagnosing complex parts-related issues and help the dealer network find quick solutions.

Key responsibilities

• Provide expert assistance in diagnosing complex issues related to parts and support the dealer network in quickly resolving technical product issues.
• Work closely with the technicians of the respective workshops and dealerships, supporting them with parts advice through specified communication channels.
• Use your practical workshop experience to support dealerships with parts advice for the entire product range.
• Act as the interface between the manufacturer and the dealers.

Required profile

• Experience in the automotive industry, ideally within a dealership, workshop or manufacturer environment.
• Solid understanding of technical issue resolution and warranty processes.
• Fluent English and German (minimum B1-B2 level).
• Strong communication skills with a keen eye for detail.
• Customer-focused, proactive and solution-oriented approach.
• Ability to work independently, manage priorities and take ownership of tasks.

What we offer

• Ability to work from the home office or a remote location depending on geographical availability.
• Opportunity to work with one of the largest automotive brands.
• Regular training and access to global career opportunities and career progression.
• A professional but relaxed working environment within a welcoming and diverse team.