Case Management Specialist – Social Inclusion & Integration

About the role

The International Organization for Migration (IOM) is seeking a Case Management Specialist to support its Social Inclusion and Integration Unit in Budapest. Reporting to the Senior Project Associate, the specialist will deliver client‑centred case management services that promote migrants’ socio‑economic inclusion, labour market access, education and community engagement.

Key responsibilities

• Supervise and provide technical guidance to Case Managers, ensuring adherence to case management standards and protection principles.
• Develop, refine and implement case management workflows, referral pathways, operational tools and internal guidelines.
• Oversee data collection, information management and reporting for case management activities.
• Collaborate with internal and external partners to facilitate access to labour, education and social services for beneficiaries.
• Monitor and evaluate the effectiveness of case management interventions and propose improvements.

Required profile

• Relevant university degree or equivalent professional experience in social work, migration, public administration or a related field.
• Proven experience in case management, preferably within migration, social inclusion or integration programmes.
• Strong understanding of protection principles and humanitarian standards.
• Excellent communication, coordination and supervisory skills.

Required skills