Customer Quality & Complaints Specialist

About the role

Continental's ContiTech sector, which develops rubber, plastic, metal and fabric products for the automotive, construction, agriculture and rail sectors, is looking for a Customer Quality & Complaints Specialist in Szeged. The role acts as the first point of contact for customer complaints, coordinates 8D reports and material returns, and supports quality reporting.

Key responsibilities

• Handle customer complaints: register and consolidate them, create Q1 notifications in SAP QM, track samples and prepare VDA-compliant 8D reports with follow-up to customers.
• Coordinate complaints with Quality Assurance departments and communicate progress to customers.
• Manage material returns: prepare COMEX and scrap reports, coordinate technical evaluations with plants, and process returns in SAP and SharePoint.
• Create monthly PPM analyses, complaint cost analyses and target customer PPM indicators, and support management and customer reports.
• Prepare cover sheets and reports for customer inquiries such as product and DTLD audits, and forward inquiries internally.
• Keep complaint and return documentation complete and traceable, contribute to continuous improvement, and perform special assignments.

Required profile

• Vocational training completed, preferably in the automotive industry.
• Experience in quality management, complaint handling or customer service in a manufacturing environment is an advantage.
• Fluent written and spoken English (mandatory); German is desirable.
• Structured, systematic and self-directed, with strong technical communication, assertiveness and customer orientation.

Required skills

• Knowledge of quality management systems and automotive quality methods (APQP, PPAP, FMEA, SPC, MSA, 8D).
• SAP S/4HANA, ComplianceQuest (CQ) and Microsoft Office.

What we offer

• Training opportunities.
• Mobile and flexible working models.
• Sabbaticals and other benefits supporting work-life balance.