Director of Rooms

About the role

Pullman Budapest, a 5-star lifestyle hotel owned by Accor, is looking for a Director of Rooms to lead its Front Office, Housekeeping and Maintenance operations. The position is based in Budapest and is described as full-time.

Key responsibilities

• Lead the Front Office, Housekeeping and Maintenance operations so that every arrival, room and interaction reflects the Pullman standard.
• Act as the face of Rooms, visible and hands-on with guests and colleagues.
• Create a high-energy team culture where staff feel trusted, inspired and proud.
• Champion LQA, brand standards and quality, turning them into genuine hospitality.
• Own operational excellence across Rooms and Maintenance, keeping the hotel safe, well maintained and efficient.
• Work with all hotel departments to meet business objectives, service KPIs and brand compliance.
• Drive productivity, costs, guest satisfaction and performance, and spot opportunities to improve the guest experience.
• Lead by example and give teams the confidence, skills and freedom to deliver memorable moments.

Required profile

• Around five years of operational experience in an upscale, luxury or lifestyle environment, including at least three years in a leadership role.
• Strong Front Office and Housekeeping knowledge.
• Genuine passion for guest experience and service culture.
• Strong financial acumen with experience in budget management and cost control.
• Proven ability to build, inspire and develop high-performing teams.
• Fluent English and Hungarian.

Required skills

• Experience with Opera Cloud, AFAS, Optimo and MS Office.
• Knowledge of LQA and brand standards.

What we offer

• The chance to join Pullman Budapest and the Accor family.
• An international, dynamic and people-focused working environment.
• Access to Accor's global learning, development and career opportunities.
• Accor hotel discounts in Europe and North Africa.
• A culture that encourages creativity, individuality and new ideas.