Technical Operations Manager - Nationwide Service

About the role

TOMRA, a Norway-based technology company active in sensor-based sorting and reverse vending, is hiring a Technical Operations Manager in Budapest. You will take ownership of a nationwide technical service operation in Hungary, leading and developing the technical service organization and its people.

Key responsibilities

• Lead and continuously develop the technical service organization across Hungary, providing professional leadership to Technical Team Leads, Product Experts and the wider technical team.
• Own field service operations, maintenance activities, equipment uptime, backlog management and incident resolution.
• Manage service capacity, priorities, operational costs and resources, and service productivity, travel, fleet utilization and spare-parts efficiency.
• Improve first-time-fix rates, preventive maintenance, remote issue resolution and permanent corrective actions.
• Optimize service processes, monitor and improve key service KPIs, and build capability through training, certification, succession planning and performance management.
• Collaborate with senior leadership, key customers and external stakeholders, and act as a technical and operational counterpart in strategic negotiations.

Required profile

• Proven experience leading a nationwide technical service, field service, maintenance or similar operation.
• Experience managing managers, team leaders or larger operational teams.
• Solid background in cost, capacity, resource and productivity management, and experience driving operational improvements.
• Strong analytical thinking, problem-solving, communication and stakeholder management skills; able to work independently and take ownership.
• Proficiency in both Hungarian and English; engineering or another technical degree is an advantage.

What we offer

• A senior leadership position with nationwide responsibility and significant autonomy.
• Executive compensation package, performance-based annual bonus, company car, private healthcare insurance, laptop and mobile phone.
• Tools for effective leadership, close collaboration with the Country Leadership Team and long-term career opportunities.