Account Manager – Fixed Term 12 Months

About the role

TOPdesk, an international software company specialising in service management with 800 employees in 8 countries and 5,000 customers worldwide, is looking for an Account Manager for its Budapest office. As the main commercial point of contact for Hungarian customers, you will work closely with the Consultancy and Support teams and with the Development department when needed. You are responsible for the commercial success of your account portfolio, contributing to customer growth by identifying opportunities, building an expansion pipeline and securing revenue through structured renewal management.

Key responsibilities

• Take full ownership of contract renewals, including forecasting based on Commit / Best Case / Pipeline
• Identify risks early and define concrete mitigation measures
• Negotiate contractual terms within defined commercial guidelines
• Build and maintain an active expansion pipeline
• Identify cross-sell and upsell opportunities based on actual customer value and needs (Value-Based Selling)
• Segment accounts by revenue potential and whitespace to prioritise your time
• Conduct regular, results-oriented customer check-ins
• Work with Marketing and Product on customer feedback and product needs
• Collaborate with Consultancy and Support to ensure customer success as the basis for retention and expansion

Required profile

• Completed university degree
• Experience in a customer-facing role with commercial and/or revenue responsibility is preferred
• Fluent Hungarian and English
• Excellent communication and presentation skills, confident and persuasive presence, entrepreneurial mindset
• Goal and results orientation with a strong customer and service focus

Required skills

• Confident use of CRM systems for pipeline management and forecasting

What we offer

• 5 extra days of leave on top of the basic annual leave
• Holiday allowance of 8% of annual gross salary paid in December
• Fitness membership (Life1 gym), private health insurance (Medicare), cafeteria, flexible working hours and home office
• Personal development (no fixed budget), anniversary bonus, sabbatical and office massage