Automotive Technical Specialist (French-speaking)

About the role

MSX International supports vehicle manufacturers, retailers and mobility organisations worldwide, covering sales performance, repair optimisation and compliance, parts and accessories sales and consumer engagement. It is looking for a French-speaking Automotive Technical Specialist to support a network of authorised repairers and independent operators across Europe. The specialist answers technical inquiries by phone and electronically, helps resolve complex vehicle concerns and guides technicians in delivering good service.

Key responsibilities

• Provide technical support across systems, focusing on diagnostics and root cause analysis
• Resolve technical inquiries from customer dealers and internal teams
• Guide dealers through repair processes and ensure accurate case documentation
• Collaborate with dealer technicians and internal agents to solve complex issues
• Document cases and technical data in internal systems
• Coordinate field engineer visits
• Take part in training and product knowledge exchange
• Share insights and trends with engineers, project managers and dealership staff
• Occasionally conduct vehicle testing and arrange servicing
• Escalate cases when needed, with complete and documented information

Required profile

• At least 5 years of automotive experience, ideally in a senior dealership workshop role
• Degree in automotive technology or equivalent technical education
• Fluency in French and English
• Analytical, organised and customer-focused mindset

Required skills

• Strong knowledge of vehicle mechanics; EV and HV certification (e.g. HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage
• Experience using diagnostic tools