Credit Control & Collection Supervisor, EMEA

About the role

IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences, is looking for a Credit Control & Collection Supervisor for the EMEA region. The role is based in Budapest, Hungary and is a hybrid position. You will lead the day-to-day operations of the EMEA Credit Control & Collections team and drive cash flow optimization.

Key responsibilities

• Lead the daily operations of the EMEA Credit Control & Collections team and ensure key performance indicators are met.
• Drive cash collection performance, reduce overdue receivables and support bad debt and order hold targets.
• Monitor team performance through defined metrics and implement action plans to improve results.
• Build partnerships with Business Credit, Commercial, Customer Service and Finance teams to resolve issues and maximise collections.
• Review Accounts Receivable balances with senior stakeholders, identify risks and develop cross-functional action plans.
• Drive process improvement and standardisation, and escalate and mitigate operational, financial and performance risks.
• Lead recruitment, onboarding, coaching and development, and foster an inclusive team culture.
• Ensure compliance with internal controls, policies and audit requirements, supporting internal and external audits.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration or a related field.
• Proven experience in Credit Control, Collections, Accounts Receivable or Order-to-Cash in a multinational environment.
• Previous people leadership experience, including team development, performance management and employee engagement.
• Strong understanding of credit risk management, collection strategies and Accounts Receivable processes.
• Ability to manage stakeholder relationships across Finance, Commercial, Customer Service and Credit functions.
• Analytical, problem-solving and decision-making skills, with strong communication and influencing skills, including with senior leadership.
• Fluent written and spoken English.

Required skills

• Advanced proficiency in Microsoft Excel.
• Experience with Enterprise Resource Planning systems and reporting tools.
• Advantageous: experience leading transformation, centralization or shared services initiatives, knowledge of SAP or similar ERP platforms, and use of Lean, Six Sigma or similar methods.

What we offer

• Hybrid working model.
• Opportunity to lead a diverse team supporting multiple EMEA markets.
• Professional onboarding, leadership development and learning and career growth programs.
• Competitive compensation and benefits package.