Customer Solutions Engineering Manager - Danube-Adriatic Region

About the role

KONE is looking for an experienced, people-focused Customer Solutions Engineering Manager to lead its regional Customer Solutions Engineering team across the Danube-Adriatic Region. You will lead engineers who develop competitive technical solutions for major building and infrastructure projects, acting as a key link between Sales, Operations, Delivery and global stakeholders. The role suits someone who enjoys developing people, optimizing processes, influencing business decisions and working internationally across several countries.

Key responsibilities

• Lead, coach and develop a regional team across multiple countries, fostering collaboration, accountability and continuous improvement, and support employee growth through coaching, performance management and succession planning.
• Drive team performance through KPI management and operational follow-up, monitor workload and resource allocation, and lead initiatives to improve processes, tools, efficiency and quality.
• Support global and regional programs, standards and best practices.
• Work closely with Sales, Operations, Delivery, Technical Help Desk and other stakeholders, provide strategic guidance on major project pursuits, and advise senior management on customer solution engineering matters.
• Take part in regional planning, forecasting and performance reviews, align regional objectives with global strategy, and build relationships with stakeholders across the region.

Required profile

• Several years of experience in engineering, technical sales, customer solutions engineering, project management or a related field.
• Previous people leadership experience, including coaching and performance management.
• Experience in a cross-functional and international environment, and proven ability to manage multiple priorities.
• Bachelor's degree in Engineering or a related technical discipline preferred; equivalent education and experience will be considered.
• Knowledge of Hungarian is a must.

Preferred experience

• Elevator and escalator industry experience.
• Leading engineering, tendering, estimating or customer solutions teams.
• Working with regional or multinational organizations.
• Understanding of project-based business and technical sales processes.

Required skills

• Strong leadership and stakeholder management and communication skills.
• Strategic mindset combined with hands-on execution.
• Analytical and problem-solving abilities, and ability to influence across functions and levels.

The role covers seven countries in the Danube-Adriatic Region. Applications can be made through the company's careers page.