Sales Operations - Industry

About the role

ContiTech, part of the Continental Group, is looking for a Sales Operations specialist for its industry business in Szeged. The role sits in an international team and covers the full range of commercial administration, customer interface, internal sales coordination and reporting for the assigned sales vertical.

Key responsibilities

• Handle all sales administrative tasks for the vertical's international team and answer commercial questions and terms and conditions (pricing, rebates, commissions)
• Prepare and evaluate business cases (volume, margin effects) and make decisions within the agreed negotiation framework
• Handle exceptions and commercial claims, and drive quotations for designated customers in line with tactical pricing
• Maintain regular contact with external customers to improve the customer journey
• Manage customer master data, contracts and agreements, and administer rebates, commissions and special terms in the ERP system
• Support the harmonisation and standardisation of tools and processes, including CRM implementation
• Ensure quality guidelines, customer quality targets and the Continental Code of Conduct and Compliance are met
• Collect and escalate customer satisfaction feedback and contribute to process and system improvements
• Interface with customer logistics and SCM on order execution and requirements, and foster cross-functional communication
• Support planning, forecasting and sales reporting, including data provision and presentations

Required profile

• Minimum administrative apprenticeship degree; a bachelor's degree in business administration is preferred
• More than 1 year of experience in sales, account management or sales administration in automotive or industry is preferable
• Project management knowledge and experience is preferable
• Intercultural competence and English language knowledge