Technical Support Engineer – German Speaker

About the role

The Technical Support Engineer provides expert technical assistance for Eaton's electrical product portfolio, focusing on single‑phase UPS hardware and software. The role serves customers, distributors and internal teams across EMEA and partially in APAC and the Americas.

Key responsibilities

• Resolve customer issues related to single‑phase UPS products via phone, email and web chat.
• Manage escalations to Level 2, Level 3 and Quality teams for hardware and software problems.
• Support sales functions with technical inquiries, warranty, documentation and repair requests.
• Maintain process documentation and contribute to knowledge‑sharing sessions.

Required profile

• Bachelor’s degree in Industrial Engineering, Electrical/Electronic/Mechanical/Energetic (MSc in Electrical is a plus).
• Fluent in German and English with strong communication and analytical skills.

Required skills

• Understanding of electrical products and basic applications.
• Basic network knowledge.
• Experience with single‑phase UPS hardware and software troubleshooting.

What we offer

• Competitive compensation and benefits package.
• Flexible working solutions.
• Learning and development opportunities through Eaton University.
• Inclusive culture focused on safety, ethics and sustainability.