Technical Support Engineer (German Speaker) - Single-Phase UPS

About the role

Eaton is looking for a German-speaking Technical Support Engineer based in Budapest. The engineer provides technical support and troubleshooting for Eaton's electrical product portfolio, focusing on single-phase UPS products, and acts as a key contact for end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&D, manufacturing and sales or service representatives. The role covers pre-sales and post-sales support and is the first point of escalation for non-standard inquiries.

Key responsibilities

• Serve as an engineering resource resolving customer challenges with single-phase UPS products (hardware and software) via phone, email and web chat.
• Manage and follow up hardware and software escalations involving Level 2, Level 3 and Quality teams.
• Support sales functions across EMEA, partly in APAC and the Americas, answering technical inquiries, warranty issues, documentation requests, repair and calibration needs and troubleshooting challenges.
• Guide customers in product selection and application through phone and email.
• Maintain up-to-date process documentation and take part in knowledge-sharing sessions and continuous improvement initiatives.
• Collaborate with colleagues to improve customer satisfaction, reduce customer effort and shorten cycle times and costs.

Required profile

• Bachelor's degree (BS/BA) in Industrial Engineering (electrical/electronic/mechanical/energetic) from an accredited institution; MSc in Electrical is an advantage.
• Excellent German and English.

Required skills

• Understanding of electrical products and basic applications.
• Basic network knowledge.
• Analytical mindset, communication skills and problem-solving.

What we offer

• Competitive compensation and benefits package.
• Flexible working solutions.
• Learning and development opportunities through Eaton University.