Automotive Warranty Assessor (Relocation to Budapest)

About the role

MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction and aftersales operations across more than 80 countries. This Automotive Warranty Assessor position is based in Budapest, Hungary and requires relocation. The assessor evaluates warranty claims, authorisations and IDS tickets and other warranty-related items in line with the specified process, acting as a market language expert who engages directly with the network and customer representatives.

Key responsibilities

• Assess claims, authorise repairs and treat tickets
• Support the team and stay flexible
• Keep abreast of market trends and understand KPIs
• Report on warranty matters
• Represent the company in customer interactions

Required profile

• University degree or relevant education in engineering, business administration, automotive, finance or a related technical field
• At least 2 years in an aftersales automotive environment; warranty assessment experience is a plus
• Fluent English; proficiency in at least one Nordic language (Swedish, Norwegian or Finnish) is highly preferred

Required skills

• Strong knowledge of automotive parts, diagnosis and repair
• Very good or expert knowledge of warranty regulations, policies and systems
• Up-to-date knowledge of technical manuals, service news, campaigns and process updates
• Analytical approach to claims data and accurate reporting
• Excellent communication with internal teams and external customers