Manager, Site Engagement Liaison

About the role

ICON Strategic Solutions is hiring a Manager, Site Engagement Liaison in a sponsor-dedicated model, covering Hungary, Serbia, Slovakia and Turkey, with travel required. The role leads efforts to build and maintain strong relationships with clinical trial sites so that communication and collaboration run smoothly throughout the study lifecycle.

Key responsibilities

• Oversee scientific operations workstreams so that deliverables meet quality and timeline expectations.
• Build and maintain relationships with investigators, site staff and key stakeholders.
• Act as the main liaison between sites, CRO partners and internal study teams.
• Evaluate site capabilities and performance to support site identification, feasibility and selection.
• Oversee site start-up, activation, conduct and close-out, and support site contracting and activation with internal teams and external vendors.
• Monitor site performance, recruitment, enrollment, quality and compliance metrics, identify risks and implement mitigation plans.
• Drive site engagement strategies and action plans to improve site performance, recruitment and retention.
• Oversee CRO-delivered site management and ensure compliance with ICH-GCP, regulatory requirements and company procedures.
• Work with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs and other stakeholders, and use performance data to drive continuous improvement.

Required profile

• Degree in Life Sciences, Pharmacy, Nursing, Medicine or a related scientific discipline.
• 8+ years of clinical research experience in a CRO, pharma, biotech or healthcare setting, including site management, oversight, monitoring, clinical operations or study management.
• Experience overseeing CROs and external vendors, and with study start-up, site activation, recruitment, enrollment and site performance management.
• Ability to travel domestically and internationally up to 50%.

Required skills

• Strong understanding of clinical trial conduct, global drug development, ICH-GCP and regulatory requirements.
• Preferred: experience with CTMS, eTMF and other clinical trial systems.
• Analytical, risk management, problem-solving and decision-making skills; excellent communication and stakeholder management.

What we offer

• Competitive salary.
• Annual leave entitlements and health insurance options.
• Retirement planning and a global employee assistance programme.
• Life assurance and optional country-specific benefits such as childcare vouchers, gym discounts and travel passes.