Team Lead Operations - Foodora Markets (Quick Commerce)

About the role

As Lead of Quick Commerce Operations for Hungary, you will lead day-to-day fulfillment operations for foodora market (dark stores) across the country, ensuring a seamless customer experience and driving efficiency and growth. You will sit in the Q-Commerce leadership team, overseeing end-to-end operations with a strong on-site presence, and the role suits an experienced operator with a track record in e-commerce or retail operations.

Key responsibilities

• Define and execute the integrated operations strategy for foodora market, driving scalability and alignment with regional and global goals.
• Oversee dark store operations with a strong on-site presence, supporting picking, fulfillment, inventory management and cost control through standardized processes and automation.
• Ensure reliable, accurate and timely service delivery to improve customer satisfaction and reduce operational incidents.
• Monitor OKRs and KPIs to measure performance, spot bottlenecks and drive data-informed continuous improvement.
• Lead store network planning and expansion, including location scouting, layout design and cost-efficient real estate management.
• Ensure compliance with SOPs, health and safety standards and local regulations, and maintain contingency plans for business continuity.
• Collaborate with Supply Chain, Logistics, Tech and Commercial teams to enable new launches and optimize fulfillment.
• Drive process improvements and automation, and build and lead high-performing teams.
• Manage budgets, P&L levers and cost efficiency.

Required profile

• Minimum 5 years of experience in operational leadership.
• Commercial / e-commerce experience and familiarity with quick commerce are strong advantages.
• Great analytical skills and experience monitoring operational metrics.
• Category "B" driving license.

Required skills

• Native-level Hungarian.
• Advanced, business-fluent English.