Technical Support Specialist (German Speaking)

About the role

We are looking for a German‑speaking Technical Support Specialist to join Formlabs’ Services team in Budapest. You will help our direct customers, distributors and resellers across the EMEA region resolve technical issues, learn how our 3D printers work and deliver excellent service.

Key responsibilities

• Provide technical and business assistance to customers, distributors and resellers via phone, email or chat.
• Educate users and partners on Formlabs printers, including training sessions and troubleshooting.
• Support resellers in delivering high‑quality service to their end‑customers.
• Collaborate with the global engineering team to diagnose and solve technical problems.

Required profile

• Fluent in written and spoken German and English.
• Aptitude for quickly resolving technical issues (training will be provided).
• Strong interpersonal skills and attentive listening.
• Comfortable speaking on the phone and delivering clear written communication.

What we offer

• Hybrid work arrangement with three days of catered lunch per week.
• Private health insurance (Blue package + hospital coverage).
• Monthly or quarterly public‑transport pass for Budapest.
• Company shares (Formlabs is a double‑unicorn).
• Free beverages, snacks, 3D prints and a dog‑friendly office.
• All‑You‑Can‑Move sports pass with a monthly allowance.
• Development opportunities and regular team events.