Digital Content & Services Lead

About the role

The Digital Content & Services Lead will drive the seamless operation of The Lab’s digital content creation processes within Roche’s Global Digital Hub. Working closely with affiliate teams and internal partners, you will ensure high‑quality service delivery and continuous improvement of the digital content ecosystem.

Key responsibilities

• Oversee alignment and execution of digital content creation processes across assigned regions.
• Promote adoption of The Lab’s services by affiliates and enhance the service‑engagement model.
• Supervise affiliate‑facing engagement teams and coordinate with internal and external production partners.
• Support service delivery, propose process enhancements, and monitor content KPIs at affiliate and disease‑area levels.
• Collaborate cross‑regionally with Service Leads and People Managers to share knowledge and drive global improvements.
• Understand and leverage technology tools (e.g., monday.com, Workfront, Veeva Vault PromoMats) that support the digital content creation ecosystem.

Required profile

• Bachelor’s or Master’s degree in a business, quantitative, or related field.
• 8‑10 years of digital marketing management experience, preferably in healthcare and consumer goods.
• Deep understanding of digital marketing processes and strategic‑operational execution.
• Proven track record of designing and implementing digital process enhancements.

Required skills

• monday.com
• Workfront
• Veeva Vault PromoMats