Service Operations Coordinator (German Speaker)

About the role

foodora, part of the Delivery Hero Group, is looking for full-time Service Operations Coordinators in Budapest. The team is open every day from 10:00 to 22:00, including weekends and public holidays, so flexibility is needed. The role supports customers and partners with efficient, high-quality service while following established processes and standards, working closely with internal teams and BPO partners. Mandatory in-person training takes place over one month starting on March 23rd.

Key responsibilities

• Handle daily service operations tasks and monitor KPIs to meet service levels.
• Escalate complex issues, follow up on resolution and help improve processes.
• Maintain process documentation and support SOP adherence, and help implement new initiatives.
• Communicate clearly with internal stakeholders and external partners, and give timely updates on blockers and outcomes.
• Assist customers, coordinate with vendors and riders, and handle complaints with empathetic, timely solutions.
• Follow the quality process and work on personal and team goals in a fast-paced environment.

Required profile

• Diploma, degree or relevant qualification preferred.
• 1-3 years of experience in a contact center or customer service role, preferably in e-commerce, quick commerce or tech.
• Strong written and spoken English and German.
• Comfortable in a fast-paced environment with shifting priorities, and a team player with a problem-solving mindset.

Required skills

• Google Workspace or Microsoft Office.
• Familiarity with CRM, ticketing or operations platforms is a plus.
• Basic understanding of service metrics and KPIs; reporting, dashboards and data use is a plus.
• COPC, Six Sigma or SQL knowledge is a bonus but not required.

What we offer

• Life, accident and health insurance (MetLife), SZÉP card and health package.
• foodora PRO and vouchers, mental health support and office massages.
• In-house English lessons, LinkedIn Learning access and extra days off.
• Modern, dog-friendly office in Budapest's Haller Gardens.