Service Operations Coordinator

About the role

Foodora, part of the Delivery Hero Group, is looking for a detail-oriented and proactive Service Operations Coordinator in Budapest. The role supports day-to-day service operations, delivers efficient, high-quality support to customers and partners, and works closely with internal teams and BPO partners to maintain service standards.

Key responsibilities

• Handle daily service operations tasks so that service levels are met
• Monitor KPIs and contribute to operational targets with accuracy, speed and quality
• Escalate complex issues and follow up until resolved, and help improve processes
• Maintain process documentation and support SOP adherence, and help implement new initiatives
• Communicate clearly with internal stakeholders and external partners, and give timely updates on blockers and outcomes
• Assist customers, coordinate with vendors and riders, and handle complaints with empathetic, timely solutions
• Follow the quality process and work on personal and team goals in a fast-paced environment

Required profile

• Diploma, degree or relevant qualification preferred
• 1-3 years of experience in a contact center or customer service role, preferably in e-commerce, quick commerce or tech
• Strong written and verbal Norwegian/German and English
• Comfortable with Google Workspace or Microsoft Office; familiarity with CRM, ticketing or operations platforms is a plus
• Attention to detail, comfort with shifting priorities, and a team player with a problem-solving mindset
• Flexible to rotating shifts, including early mornings, evenings, weekends and public holidays, in line with EU and Hungarian law

Required skills

• Basic understanding of service metrics and operational KPIs
• Experience with reporting, dashboards or data-driven decisions is a plus
• COPC, Six Sigma or SQL knowledge is a bonus but not required

What we offer

• Modern, dog-friendly office in Budapest's Haller Gardens
• Life, accident and health insurance (MetLife), SZEP card and health package
• foodora PRO and vouchers, mental health support and office massages
• In-house English lessons, LinkedIn Learning access and extra days off