Virtual Account Management Team Lead

About the role

Delivery Hero is looking for a Team Leader for its Virtual Account Management (VAM) department, which currently has about five people and may grow. The role leads a high-performing squad, uses data to close performance gaps and keeps operational standards exceeded.

Key responsibilities

• Lead the day-to-day rhythm of the VAM team and ensure partner accounts receive world-class service by optimising workflows and removing friction.
• Analyse performance dashboards to spot trends, identify where to win and take swift corrective action.
• Ensure the team masters Salesforce and internal tools and maintains data integrity.
• Track productivity metrics such as call volumes and task completion, and give daily direction to help the team reach their personal bests.
• Turn team activities into clear progress updates for senior management, highlighting wins and opportunities.

Required profile

• 3+ years in operations, team coordination or customer success, leading teams in high-volume, fast-paced environments.
• Comfortable working in structured environments and turning reports into action items.
• Fluent Hungarian and English.

Required skills

• Salesforce and Google Workspace
• Navigating dashboards and interpreting data

What we offer

• Group life, accident and health insurance from day one, and after probation Medicare health insurance and SZÉP card benefits.
• Access to a mental health support programme, office massages and a contribution to the AYCM sport pass.
• Online training via LinkedIn Learning and extra paid leave under internal policy.
• A modern, dog-friendly office with laptop and phone, reachable by bike.