Account Services Specialist - French Speaker

About the role

Avis Budget Group is looking for a motivated Account Services Specialist to join its Collection Team in Budapest. You will manage a portfolio of French-speaking customers, support debt recovery, keep account information accurate and work with internal and external stakeholders to deliver good customer service.

Key responsibilities

• Manage a portfolio of French customer accounts and support timely collection of outstanding receivables.
• Contact customers proactively by phone and email about overdue payments and account balances.
• Handle incoming customer inquiries and resolve account-related questions.
• Negotiate payment arrangements and help customers find suitable solutions.
• Send balance confirmations, account statements and invoice copies on request.
• Maintain accurate customer records and update account information in internal systems.
• Investigate account discrepancies and support resolution of payment issues.
• Build relationships with customers, partners and rental stations, and collaborate with other teams and country organisations.
• Ensure compliance with internal processes, policies and service level agreements.

Required profile

• Minimum high school education; university or college degree is an advantage.
• Advanced written and spoken French and English.
• Confidence communicating with customers by phone and email, and strong customer service and negotiation skills.
• Attention to detail, strong organisation and ability to manage several priorities.
• Previous experience in collections, accounts receivable, customer service, finance operations or a similar administrative role is an advantage.

Required skills

• Familiarity with Microsoft Office, especially Excel.

What we offer

• Cafeteria benefits including SZÉP card, health fund options and language courses.
• Performance bonuses based on annual gross salary.
• Medical insurance and an employee discount programme.
• Internal learning portfolio and recognition programmes.
• An extra day off for your birthday.
• A multicultural workplace in Budapest's Green House building.