Automotive Warranty Assessor & Aftersales Consultant

About the role

MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction and aftersales operations across more than 80 countries. The Warranty Assessor and Aftersales Process and System Support Consultant assesses warranty claims, supports aftersales processes and provides IT system assistance to authorised service partners. Duties are shared between warranty assessment, process support and IT system work depending on business needs, market priorities and language requirements.

Key responsibilities

• Assess warranty claims and pre-authorisations in line with company policies and guidelines.
• Support authorised service partners with warranty, aftersales process and IT system questions.
• Manage and resolve cases efficiently while keeping accurate documentation.
• Communicate with retailers and guide them on processes, policies and system use.
• Ensure compliance with quality standards and escalate complex issues when needed.
• Support continuous improvement initiatives and help deliver a good retailer experience.

Required profile

• Bachelor's degree in Automotive Engineering, Business Administration, Information Technology or a related field.
• 2-5 years of experience in warranty assessment, aftersales operations, technical support or a similar automotive environment.
• Fluent English; French is preferred, additional languages are an advantage.

Required skills

• Good understanding of automotive warranty processes, aftersales operations and retailer support.
• Experience with warranty management, case management and/or automotive IT systems.
• Analytical skills, attention to detail and problem-solving.
• Clear communication with internal and external stakeholders.
• Ability to handle several priorities, meet deadlines and work in an international, cross-functional team.