Customer Support Advisor (Hungarian Native, Remote, Shifts)

About the role

D-ploy is an IT and engineering solutions company operating across the EMEA region and the USA, seeking a remote Customer Support Advisor who is a native Hungarian speaker and works shifts. The role involves communicating with customers and solving their issues, with daily interaction with international clients and colleagues.

Key responsibilities

• Communicate professionally with customers via chat, e-mail and social media
• Provide clear, friendly and efficient solutions to user issues
• Share insights and suggestions to improve internal support processes

Required profile

• Fluent Hungarian (C2) and good English (B2)
• Enjoys helping others and handles challenges with a positive, can-do attitude
• Comfortable with computer tools such as MS Office and web-based platforms
• Able to explain technical topics clearly and simply
• Experience in customer support preferred but not essential
• Secondary education with a diploma

What we offer

• Meal vouchers worth CZK 123.90 per working day and a benefit card worth CZK 1,940 per month
• Performance-based bonuses and a competitive referral bonus program
• Regular team-building events, social activities and wellness initiatives
• A clear path for career growth in a multicultural, multinational organisation