Dutch-Speaking Warranty Assessor – Budapest

About the role

MSX International supports automotive brands worldwide by improving repair performance, customer satisfaction and aftersales operations across more than 80 countries. The Dutch-speaking Warranty Assessor in Budapest assesses warranty claims, authorisations and IDS tickets and other warranty-related items in line with the specified process, while engaging directly with the network and customer representatives.

Key responsibilities

• Assess claims, authorise repairs and treat tickets
• Provide team support and stay flexible
• Keep abreast of market trends and understand KPIs
• Report on warranty matters and represent the company with customers

Required profile

• Education in engineering, automotive or a related technical field
• At least 2 years in an aftersales automotive environment; warranty assessment experience is a plus
• Fluent Dutch and advanced English; French is a plus

Required skills

• Strong understanding of automotive parts, diagnosis and repair
• Very good or expert knowledge of warranty regulations, policies and systems
• Up-to-date knowledge of technical manuals, service news, campaigns and process updates
• Excellent communication with internal teams and external customers
• Analytical approach to claims data and accurate reporting