IT Service Specialist – Italian speaking

About the role

Join Roche's Employee Experience Operations team to provide first‑level IT support for Roche affiliates across EMEA and globally. You will assist users in multiple languages, primarily Italian and English, using a variety of communication channels.

Key responsibilities

• Provide first‑level support for software and hardware incidents across Mac, Windows, Microsoft Office, and Google environments.
• Engage with users via phone, chat, and self‑service portal, keeping them informed on request status.
• Escalate critical situations promptly to ensure swift resolution.

Required profile

• University education in IT or a related discipline (preferred).
• 1.5–2 years of experience in a call centre, service desk, or IT desk‑side support role.
• Fluent in Italian and English.

Required skills

• Experience with Apple and Microsoft operating systems.
• Proficiency in Microsoft Office, Google suite, SAP, corporate networks, and video‑conferencing systems.
• Strong troubleshooting, task prioritisation, and problem‑solving abilities.

What we offer

• Development opportunities, free language courses, and internal mobility.
• Competitive salary, cafeteria package, annual bonus, private medical services, and employee assistance program.
• Flexible hybrid work model (typically 2 days remote per week) and various wellbeing benefits.