Automotive Diagnostics Technician (French Speaker)

About the role

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction and aftersales operations across more than 80 countries. As an Automotive Diagnostics Technician for one of its premium automobile manufacturers, you will help diagnose complex technical issues and support the dealer network in finding quick solutions to technical product problems.

Key responsibilities

• Provide expert assistance in diagnosing complex technical issues
• Support the dealer network in quickly resolving technical product issues
• Work closely with workshop and dealership technicians
• Support them with repair instructions through the specified communication channels
• Act as an interface between the manufacturer and the dealers

Required profile

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer; aftersales retail experience is an advantage
• Confident in technical issue resolution and warranty procedures
• Fluency in French and English is a must
• Highly motivated, self-starting, with excellent customer relationship, communication and facilitation skills
• Ability to work independently with a flexible, proactive personality, integrity and strong organisational and time management skills

Required skills

• Very good verbal and written communication skills with attention to detail
• Experience in a high-performing, collaborative peer group is a plus

What we offer

• The opportunity to work with one of the largest OEMs on the market
• Regular training and access to global career opportunities and progression
• A professional but relaxed working environment within a welcoming, diverse team