Automotive Diagnostics Technician (German Speaker)

About the role

MSX International is looking for an Automotive Diagnostics Technician (German speaker) to support one of Europe's most innovative electric vehicle brands. You will act as the main technical link between the brand and its authorized service network, helping retailers diagnose vehicle concerns, investigate technical issues and deliver effective repair solutions. The role suits automotive professionals who want to move beyond workshop operations into an international technical support environment.

Key responsibilities

• Analyze technical enquiries from authorized service partners and review diagnostic logs, fault codes, repair documentation and vehicle data to find root causes.
• Provide technical recommendations and guidance based on OEM procedures, covering electric vehicle systems, charging, batteries, software, connectivity and diagnostics.
• Escalate complex cases when additional engineering support is needed.
• Own each technical case from submission to resolution, keeping accurate records and meeting service level targets.
• Act as a technical advisor to workshop technicians, supporting them with technical documentation, service campaigns and repair procedures.
• Occasionally join onsite technical support for complex cases.
• Identify recurring technical concerns and emerging field trends, and contribute to improving technical knowledge and support processes.

Required profile

• 2-5 years of experience in automotive technical support, car diagnostics, workshop operations, warranty assessment or mechanic fields.
• Bachelor's or Master's degree in Automotive Engineering, Electrical Engineering, Mechatronics or equivalent technical education.
• Fluent German and advanced written and spoken English.
• Experience with electric vehicles or high-voltage systems, OEM diagnostic tools or technical case management systems, and knowledge of automotive aftersales operations are advantageous.

What we offer

• Competitive salary and performance bonus.
• Private healthcare package.
• Hybrid working model.
• International career opportunities within MSX.
• Continuous professional development and technical training.
• Modern office in Budapest and a collaborative, multicultural team.