Automotive Parts Support Specialist (German-speaking)

About the role

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction and aftersales operations across more than 80 countries. It is looking for an Automotive Parts Support Specialist for an international premium automobile manufacturer, based in Budapest. The specialist provides expert assistance in diagnosing complex parts-related issues and helps the dealer network find quick solutions.

Key responsibilities

• Provide expert assistance in diagnosing complex issues related to parts and help the dealer network solve technical product issues quickly.
• Work closely with the technicians of the respective workshops and dealerships and support them with parts advice through the specified communication channels.
• Support dealerships with parts-related support for the entire product range, using practical workshop experience.
• Act as the interface between the manufacturer and the dealers.

Required profile

• Experience in the automotive industry, ideally within a dealership, workshop or manufacturer environment.
• Solid understanding of technical issue resolution and warranty processes.
• Fluent English and German (minimum B1-B2 level).
• Strong communication skills with a keen eye for detail.
• Customer-focused, proactive and solution-oriented approach.
• Ability to work independently, manage priorities and take ownership of tasks.

What we offer

• Ability to work from the home office or a remote location depending on geographical availability.
• Opportunity to work with one of the biggest automotive brands.
• Regular training and access to global career opportunities and career progression.
• A professional but relaxed working environment in a welcoming and diverse team.