Global HR BPO Governance Manager

About the role

Continental's ContiTech sector is looking for a Global HR BPO Governance Manager for its HR Service Governance & Systems team. The role oversees governance, performance management and strategic partnership activities with outsourced HR BPO providers across multiple regions, ensuring vendor accountability, operational excellence, compliance with contractual obligations, service delivery optimization and alignment with global HR and business objectives.

Key responsibilities

• Manage governance activities for global HR BPO vendors and outsourced service providers
• Monitor SLAs, KPIs, operational performance and service quality
• Lead governance meetings, business reviews and escalation management
• Partner with vendors and internal stakeholders to drive continuous improvement
• Support contract management, compliance, audit readiness and risk mitigation
• Analyze service delivery data and report to leadership
• Support HR transformation and process optimization projects, including leading HR outsourcing projects

Required profile

• Bachelor's degree in Human Resources, Business Administration, Finance or a related field
• 7+ years of experience in HR operations, HR shared services, outsourcing governance or vendor management
• Experience managing global HR BPO or managed service provider relationships
• Experience in multinational and matrixed organizations

Required skills

• Strong understanding of HR operational processes and service delivery models
• Experience with SLA/KPI management, governance frameworks and performance reporting
• Strong analytical, negotiation and stakeholder management skills