Manager, Customer War Room & Material Shortage Crisis Management

About the role

HARMAN Automotive is hiring a Manager, Customer War Room & Material Shortage Crisis Management in Budapest. As an individual contributor and project leader within the Global Supply organization, the role owns and leads customer war rooms for critical material shortage situations, covering affected commodities, suppliers, plants, programs and customers. It also leads and supports high-impact supply chain projects when markets are stable. The role reports to the Global Supply Chain Management Finished Goods Planning lead.

Key responsibilities

• Support finished goods planning to ensure material availability and customer demand fulfillment.
• Identify and analyze supply chain risks related to material shortages, supplier constraints and production interruptions.
• Coordinate cross-functional actions to mitigate supply risks and ensure supply continuity.
• Organize and facilitate operational review meetings, including War Room and Delivery Pulse discussions.
• Track escalation actions and monitor the closure of agreed mitigation plans.
• Maintain regular reporting on supply risks, shortages, action plans and recovery progress, and update management teams.
• Support SIOP and operational planning through supply chain analysis and risk assessment.
• Lead continuous improvement initiatives on supply visibility, escalation management and planning effectiveness.
• Use SAP, IBP and analytical tools to monitor KPIs and support data-driven decisions.

Required profile

• Bachelor's or Master's degree in supply chain-related fields; ASCM certification preferred.
• 5+ years of experience in supply chain and operations planning.
• At least 3 years of automotive experience.
• Experience in supply planning, material planning, demand planning or production planning.
• Proven experience managing material shortages, supply disruptions and escalation processes, and leading cross-functional shortage resolution meetings.
• Experience in a regional or global supply planning organization with multiple plants and customer locations.

Required skills

• Supply chain planning software and ERP systems.
• Data analytics tools.
• Analytical skills and strong communication and interpersonal skills.

What we offer

• Hybrid work, with most office-based roles onsite three days a week.
• Employee discounts on HARMAN and Samsung products.
• Learning and development through HARMAN University programs.
• Wellness benefits, tuition reimbursement support, and access to the HARMAN campus fitness center and cafeteria where available.