Product Manager - Mitigation Platform

About the role

Wise is looking for a Product Manager to lead the Mitigation Platform team, building tools that standardise and improve operational workflows for global money transfers.

Key responsibilities

• Set product direction and own the roadmap, defining KPIs/OKRs for the Mitigation Platform.
• Collaborate with Design, Analytics, Data Science, Operations and Compliance to integrate improvements across the product lifecycle.
• Lead cross‑functional squads to deliver solutions for case and document request lifecycle, customer communication tools and agent‑facing platforms.
• Drive projects that reduce friction, automate reviews and support agents in decision‑making.

Required profile

• Proven experience building products at scale for thousands or millions of users.
• Leadership experience, including hiring and growing product teams.
• Hands‑on player‑coach attitude, able to switch between individual contribution and team leadership.
• Data‑driven mindset, comfortable self‑serving data and measuring impact.

Required skills

• SQL
• Artificial Intelligence (AI) and Large Language Models (LLM) usage for product development
• Data analysis