Automotive Warranty Assessor

About the role

MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction and aftersales operations across more than 80 countries. The Warranty Assessor assesses warranty claims, authorisations and IDS tickets and other warranty-related items in line with the specified process, ensuring high quality. The assessor acts as a market language expert, working directly with the network and customer representatives, and must understand the main markets where they spend most of their time.

Key responsibilities

• Assess claims, authorise repairs and treat tickets
• Support the team and stay flexible
• Keep up with market awareness and KPIs
• Report on claims and customer interactions
• Represent the company with customers

Required profile

• University degree or relevant education in engineering, business administration, automotive, finance or a related technical field
• At least 2 years in an aftersales automotive environment; warranty assessment experience is a plus
• Fluent English; proficiency in at least one Nordic language (Swedish, Norwegian or Finnish) is highly preferred

Required skills

• Strong understanding of automotive parts, diagnosis and repair
• Very good or expert knowledge of warranty regulations, policies and systems
• Up-to-date knowledge of technical manuals, service news, campaigns and process updates
• Excellent communication with internal teams and external customers
• Analytical, detail-oriented and able to report patterns and issues in claims data
• Willingness to collaborate within the team