Automotive Warranty Assessor (Nordic Languages)

About the role

MSX International supports automotive brands worldwide by improving repair performance, customer satisfaction and aftersales operations across more than 80 countries. The Warranty Assessor assesses warranty claims, authorisations and IDS tickets and other warranty-related items in line with the specified process, while acting as a market language expert in direct contact with the network and customer representatives. The role is based in Budapest and is full-time.

Key responsibilities

• Assess warranty claims, authorisations and IDS tickets
• Authorise repairs and treat tickets
• Provide team support and stay flexible
• Understand market trends and KPIs
• Report on claims and interact with customers and represent the company

Required profile

• University degree or relevant education in engineering, business administration, automotive, finance or a related technical field
• At least 2 years in an aftersales automotive environment; warranty assessment experience is a plus
• Fluent English and at least one Nordic language (Swedish, Norwegian, Danish or Finnish)
• Excellent interpersonal and communication skills, analytical and detail-oriented, and willing to collaborate

Required skills

• Strong knowledge of automotive parts, diagnosis and repair
• Very good or expert knowledge of warranty regulations, policies and systems
• Up-to-date knowledge of technical manuals, service news, campaigns and process updates