Swedish-Speaking Automotive Warranty Assessor

About the role

MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction and aftersales operations across more than 80 countries. It is looking for a Swedish-speaking Warranty Assessor in Budapest, a market-language expert who assesses warranty claims, authorisations and IDS tickets and other warranty-related items in line with the specified process and quality standards. The role involves direct contact with the network and customer representatives.

Key responsibilities

• Assess warranty claims, authorisations and IDS tickets, and other warranty-related items according to the process
• Authorise repairs and treat tickets
• Support the team and stay flexible
• Understand market trends and KPIs
• Report on claims and interact with customers and represent the company

Required profile

• University degree or relevant education in engineering, business administration, automotive, finance or a related technical field
• At least 2 years in an aftersales automotive environment; warranty assessment experience is a plus
• Fluent English and Swedish; proficiency in other Nordic languages is an advantage

Required skills

• Strong knowledge of automotive parts, diagnosis and repair
• Very good or expert knowledge of warranty regulations, policies and systems
• Up-to-date knowledge of technical manuals, service news, campaigns and process updates
• Excellent communication with internal teams and external customers
• Analytical, detail-oriented and able to report patterns and issues in claims data
• Willingness to collaborate within the team