Guest Experience Agent

About the role

Four Seasons Hotel Gresham Palace Budapest is looking for a Guest Experience Agent. You will be at the heart of creating seamless, personalized experiences for guests, maintaining complete knowledge of hotel features, services and room details, and assisting with hotel and room orientation in line with Four Seasons and Leading Quality Assurance standards. The role covers front office duties across shifts, handling guest queries and promoting hotel products and services.

Key responsibilities

• Coordinate with various departments so guests have a memorable stay, and act as host/hostess with genuine hospitality.
• Support the Front Office Management Team in the pre-arrival and departure phases.
• Complete room inspections and orientations to ensure a perfect arrival experience.
• Review daily arrivals, assist with courtesy calls, prepare welcome letters and inspect VIP rooms.
• Personally greet VIP guests, perform in-room check-ins and check-outs, and offer a gracious farewell.
• Engage guests through in-person, phone and email channels, and drive guest-centric initiatives such as VIP recognition and special occasion amenities.

Required profile

• Current work authorization in Hungary or an EU passport.
• More than 1 year of experience in a luxury hotel or similar environment is an asset.
• Fluency in English; another language is an advantage.

Required skills

• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and a customer-service orientation.
• Guest-centred approach and understanding of guest preferences.

What we offer

• Competitive remuneration and an annual bonus opportunity.
• Private health insurance.
• Training and development programmes, including cross-training and internal learning platforms.
• International Task Force and relocation opportunities.
• Global travel benefits with complimentary and preferred rates at Four Seasons properties.
• Complimentary employee meals, uniform cleaning and a 50% discount at MÚZSA Bar and KOLLÁZS Brasserie & Bar.
• Employee Assistance Program and wellbeing initiatives.

The position is full-time, primarily AM and PM shifts including weekdays, weekends and public holidays, depending on operational needs.